Finding a caregiver you can trust is absolutely essential. We do our part to provide you with pre-screened, trustworthy caregivers for your peace of mind. All of our caregivers pass a rigorous screening process.
Our caregiver screening process consists of:
- Phone Interview
All of our caregivers go through a phone interview with our Caregiving Coordinator. The phone interview is our preliminary assessment of qualifications, experience and attitude. The interview is designed to test the caregiver’s home care knowledge and communication skills.
Application and In-Person Interview
After an applicant has passed the phone interview step, we further assess applicants by having them complete an application and participate in an in person interview. Our Caregiving Coordinator and HR Representatives conduct in-person screenings that assess for trustworthiness and reliability, honesty, suitability and patience. We select only the best caregivers with the values and qualifications that meet Access TLC caregiver’s standards of excellence.
- Background Check
We perform a thorough background check on all potential caregivers that includes a criminal background check, previous employment references, driving record screening and health screening to make sure that we are selecting caregivers with a solid reputation.
- Orientation and Initial Training
During the mandatory orientation, caregivers are introduced to the values and policies of Access TLC Caregivers. Our HR representatives have discussions with our caregivers are trained on topics such as Alzheimer’s and Dementia, client privacy, ethics and safety.
Following the orientation, our caregivers are given hands on training on topic such as transfers, ambulatory movements, dressing techniques, elderly nutrition and communication skills to ensure that only highly qualified individuals are placed with your family.
- Ongoing Training
All our caregivers receive ongoing specialized training to keep their skills up to date and to stay well-informed of the latest techniques. We make sure that we’re providing our caregivers with relevant information so that you can rest assured that your loved one will be in capable, trustworthy hands!
Our caregivers are fully bonded and insured. We manage payroll taxes, employee benefits, training and supervision.